1) products that are in stock

a. For New customers, usually we need get the full payment in advance.

b. For VIP customers, we can accept net 15-30days.

2) products that need custom synthesis

a. For New customers, we need get 50% prepayment, balance aganist HNMR and LC-MS , etc documents after finishing

b. For VIP customers, we need 20%-30% prepayment, balance aganist net 15-30days started from customer receipt.

We accept Paypal, Western Union, Bank transfer, Moneygram. Here is some charge fee that we will add and show on the invoice/Bill.

1) Paypal charge fee: 4.4%+0.3usd

2) Bank transfer bank fee: 50-65usd, or you can choose to pay it at your side when make the bank transfer, then we won’t add it.

All about information is from our limited knowledge, if you have new payment method or questions, you can email us.

There two ways for you: 

1) If you can open an purchase order documents from your system, we’d like to get the following basic information:
purchase order number
payment method
detail shipping and billing addresses,
name of product, quantity and CAS Number if have

2) Send us the above basic information , we will send you a proforma invoice.

Then we begin our order after getting your confirmation of the details in your purchase order documents or our proforma invoice.

Please email the details to your contact sales representative and give a copy to sales@mocpharm.com

We usually prefer fedex international, also we can arrange DHL, UPS, TNT, EMS, etc to transport our products to most countries in the world.

Time: usually 5-7days from Shanghai China to your address
Attention: EMS usually 7-10 dyas

  1. For New customer, after we get your payment, usually we will arrange courier in 1-3 working days (Not include weekend).
  2. For VIP customer, after confirming you purchase order documents, usually we will arrange courier in 1-3 days (Not include weekend).
Moc Pharm aims to provide our customers the best quality of products and are fully dedicated to guarantee 100% satisfaction.

  1. All request for return & replacement of products or refund of purchased goods must be made within 7 days after receipt. (Started from package signed date) Email us: service@mocpharm.com
  2. If our products are failed to confirm to its COA, we will refund all payment or re-ship a new batch at soonest time. (Usually we keep sample of each batch products in case of quality problem.)

If there is no problem of our products, but buyer thinks that there is no need to use the product in research anymore, we also support only VIP Customers refunding 80% payment after recipt of the products in original packing and conditional. (usually three chances to each VIP Customer)
Some materials are not returnable to Moc Pharm, including, but not limited to, custom or special order materials, leaking or damaged chemicals, reagents past expiration date, items with missing or obliterated labels, parts or instructions, refrigerated or frozen materials and opened materials.

Thank you!